As a buyer, you need to make sure that your order meets all the set requirements. To do this, you need to make sure that you and your supplier agree on what standards are acceptable before finalizing your order.
Pre-shipment product inspection along with ISO 9001 audit is an effective way to evaluate product quality. Failure to pass pre-shipment inspection is not ideal. However, this only temporarily stops the shipment. All you have to do is have your supplier remedy the noted defects.
We would also like to inform you that the buyer is responsible for the initial inspection cost. Still, the supplier is responsible for the cost of any subsequent inspections until the shipment passes.
So how do you handle the inspection report for a rejected shipment? So what caused the rejection in the first place? The answer is below.
Misconceptions in Manufacturing Quality Control
Pre-shipment product inspections can fail for a variety of reasons. Some of the common causes of this misconception are the mentioned below:
- Insufficient packaging (the product doesn’t look good)
- False labeling: the product label is misleading.
- Poor quality: due to the product not meeting standard expectations.
- Quantity reporting discrepancies: discrepancies between the requested or reported quantity of the item and the actual quantity of the item shipped.
- Defective appearance: The appearance of the product does not meet the purchaser’s requirements.
These are some of the most common reasons for product inspection report failures. The factory must take corrective action to correct these problems in future shipments or risk losing business.
Tips to Correcting Rejected Product Inspection Reports
This section provides step-by-step instructions on the best course of action to take when a product inspection report fails before shipment.
- Identify and precisely communicate the problem
What caused the product quality inspection to fail? Are there other causes besides this one? This is a starting point because identifying the problem leads to a solution. To do this, inspect the product thoroughly and identify all defects. Communication is essential because suppliers may not be aware of these defects.
- Issue a Supplier Corrective Action Report.
The Supplier Corrective Action Report is essentially a report of inspection findings. The report highlights several critical factors, including all problems found, their causes, and the best solutions.
It is also recommended that the report be clear. Minor deficiencies should be excluded, if possible. Listing a plethora of defects as well as recommendations will only make the correction period long.
- Re-inspection of the goods
In this, the supplier takes the essential steps to solve all problems as soon as possible. Although, you should just take their word as it is. Always re-inspect your goods before allowing them to be shipped. It is also wise to suggest preventive and remedial measures that your supplier should follow in your next order.
Don’t leave anything to chance.
You deserve to get your money’s worth. Therefore, make sure your inspection reports are excellent before issuing any licenses. It’s also a good idea to work with a professional manufacturing quality control services provider so as to avoid seemingly small but costly mistakes.